THE CUSTOMER EXPERIENCE ADVANTAGE: TURNING INTERACTIONS INTO LOYALTY
Casa La Granja, Iloilo City
19 – 21 November 2025 (Wednesday – Friday)
08:00 AM – 05:00 PM
Mastering Customer-Centric Service for Lasting Relationships
Deliver experiences that matter.
This two-day interactive training program equips participants with the skills to transform customer interactions into lasting loyalty. Through hands-on activities, case studies, and role-playing exercises, attendees will learn to understand customer expectations, manage challenging situations, and create memorable experiences that drive retention and business success.
Participants will leave with a practical toolkit to foster a customer-centric mindset and elevate service standards across all touchpoints.
Target Audience & Key Learning Objectives
Customer service representatives and front-line staff
Supervisors and managers overseeing customer-facing teams
Marketing and sales professionals who interact directly with clients
HR and training officers responsible for enhancing service culture
Understand Customer Expectations
Identify what customers value most and tailor interactions to meet their needs.
Enhance Communication and Service Skills
Develop techniques for clear, empathetic, and persuasive communication in customer interactions.
Manage Difficult Situations Effectively
Learn strategies to handle complaints, conflicts, and high-pressure scenarios with confidence.
Create Memorable Customer Experiences
Apply practical tools to design and deliver service that builds loyalty and positive brand perception.
Foster a Customer-Centric Mindset
Integrate principles of service excellence into everyday practices to drive long-term success.
Come Join Us!
Join us through the lens of real experiences — from hands-on trainings to transformative workshops, this is where learning, growth, and connection come to life.
Interested to join the training?
Register for our training sessions by completing the form and choosing your desired topic.
Training Investment
7,500 Php Only!
for those who will sign up at the registration link
To process your payment, please use the following payment channel:
BPI Checking Account
Account Name: DANCHE Training and Consultancy, Inc.
Account Number: 3140-0320-09
OFBank / Landbank
Account Name: Margarita Anne Flores Torio
Account Number: 6005448920
Once you have completed the payment, kindly send proof of payment to info@dancheinc.com.
BPI Checking Account
Account Name: DANCHE Training and Consultancy, Inc.
Account Number: 3140-0320-09
OFBank / Landbank
Account Name: Margarita Anne Flores Torio
Account Number: 6005448920
Once you have completed the payment, kindly send proof of payment to info@dancheinc.com.
NOTE: You can also pay using cash or check in person.
Images of Previous Trainings
Put Main Title Here
PUT MAIN SUBTITLE HERE
Lorem ipsum dolor sit amet consectetur adipisicing elit. Quisquam consequatur necessitatibus eaque.
PUT MAIN SUBTITLE HERE
Lorem ipsum dolor sit amet consectetur adipisicing elit. Quisquam consequatur necessitatibus eaque.
PUT MAIN SUBTITLE HERE
Lorem ipsum dolor sit amet consectetur adipisicing elit. Quisquam consequatur necessitatibus eaque.
PUT MAIN SUBTITLE HERE
Lorem ipsum dolor sit amet consectetur adipisicing elit. Quisquam consequatur necessitatibus eaque.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.